HERE ARE SOME COMMON QUESTIONS FOR THE BOX.
What is an escape room?
Are we really locked in a room?
What if I need to leave the room?
How old do you have to be to play?
Please refer to the rooms’ descriptions (under “THE ROOMS“) for more details. Children must be accompanied by at least one adult (18 and over) from their own party who will be in the room with them.
How long does each experience last?
Will I be placed with strangers?
All of our rooms are private. Whenever you book it will be just you and your party playing.
Do you have an age requirement?
The minimum age to play our rooms is 13 years old. Those under 13 years old must be accompanied by a a paid parental customer of 18 years or older.
Can I bring my phone with me?
Do I need a reservation?
Yes, a reservation is necessary, but thankfully you can book online easily! Just click any of the book now buttons or click here.
What if I have more people in my party than the capacity of the room?
What if I need to book outside of the available hours?
What if I need to cancel or change my booking?
If you cancel before 24 hours of your booking, you will get a full refund. Please note that if you cancel within 24 hours of your booking time, the credit card on file will be charged an amount equal to 50% of your full booking. In the case of no shows, the card on file will be charged the full amount.
What if I need to reschedule my booking?
We recommend you calling at least 24 hours ahead of time to reschedule in order to keep your reservation. Notify us over the phone and we can reschedule you based on our availability. You may reschedule once for up to 30 days from your original booking.
How far in advance should I book?
What happens if I arrive late?
We ask that you arrive 15-20 minutes prior to your scheduled time. This is essential to everyone’s experience! The door to the room closes at the time you signed up for. You may not be permitted into the room if you are late. There are no refunds or rescheduling in this scenario. Please account for the traffic and plan accordingly.
How do I book a room just for me and my group?
All of our rooms are private! Booking a room can be done online through our website or by calling us over the phone.
How much is it?
Our regular price is $30 + Tax
For groups with more than 10 people, email us for special rates!
Do you accept cash?
When paying on arrival, we do accept cash payments.
Do you sell gift certificates?
How do I get to The Box?
a. Our address is
6604 East W.T. Harris Blvd Ste E Charlotte NC 28215
b. We are located in the Hickory Grove Business Park, 0.5 miles down from the N. Sharon Amity and East W.T. Harris Blvd intersection. Make a right after the white apartments. After turning into the business park keep right as we are the first building on the right side.
**If you’ve turned into LifeStorage then you’ve gone too far. Turn out of Lifestorage back on to East W.T. Harris Blvd and make the next possible U-Turn. Afterwards make another U-Turn at E. Robinson Church Rd. Make the second right after the white apartments.
Where do I park?
Do you serve or allow alcohol at The Box?
The consumption of alcohol on our premises is strictly prohibited, and service will be denied to anyone noticeably intoxicated and will not be entitled to a refund.