F.A.Q

HERE ARE SOME COMMON QUESTIONS FOR THE BOX.


Gameplay

What is an escape room?
An escape room is an interactive puzzle room where you and your team must work together to solve puzzles in order to complete your objective at hand.
Are we really locked in a room?
Your safety is our priority! There will always be an easy and convenient way to leave the room.
What if I need to leave the room?
You may leave the room at any time however your timer will not pause. If you decide to end your experience early, there will be no refund will be issued.
How old do you have to be to play?

Please refer to the rooms’ descriptions (under “THE ROOMS“) for more details. Children under 16 must be accompanied by at least one adult (21 and over)  from their own party who will be in the room with them.

How long does each experience last?

You will have an hour to complete your objective. Please plan to arrive 15-20 minutes before your start time! This is essential. When you arrive you will receive a quick briefing of the game beforehand. You will have some time afterwards for fun photos with our cool props!

Will I be placed with strangers?

If you reserve less than the full amount of spaces for the room, there is a very high chance you will be placed with other people in a session. But don’t worry, our rooms are designed to bring people together and work together making nothing less then an amazing experience! To guarantee a room exclusively to yourselves, you need to buy all of the spots.

Do you have an age requirement?

The minimum age to play our rooms is 13 years old. Those under 13 years old must be accompanied by a a paid parental customer of 18 years or older. If there is a toddler(age of 8 or younger), you must have a private room. 

Can I bring my phone with me?

We prohibit the usage of cell phones in our rooms and have lockers available for you to place your belongings inside.

Booking

Do I need a reservation?
Yes, a reservation is necessary, but thankfully you can book online easily! Just click any of the book now buttons or click here. We do allow walk-ins if there is availability.
What if I have more people in my party than the capacity of the room?

We certainly can accommodate larger parties, just give us a call at (704) 750-8218.

What if I need to book outside of the available hours?

To book outside of available hours feel free to give us a call and we’ll try to schedule you as best as possible (704) 750-8218.

What if I need to cancel or change my booking?

If you cancel before 24 hours of your booking, you will get a full refund. Please note that if you cancel within 24 hours of your booking time, the credit card on file will be charged an amount equal to 50% of your full booking, even if you were using a gift certificate.

What if I need to reschedule my booking?

We recommend you calling at least 48 hours ahead of time to reschedule in order to keep your reservation. Notify us over the phone and we can reschedule you based on our availability. If you must reschedule within 48 hours of your booking then there will be a $5 rescheduling fee applied to each person. You may reschedule once for up to 30 days from your original booking.

How far in advance should I book?

We recommend booking as far in advance as possible to ensure your desired date and time are available.

What happens if I arrive late?

We ask that you arrive 15-20 minutes prior to your scheduled time (does not apply to Private Parties). This is essential to everyone’s experience, especially if you have not reserved the entire room to yourselves! The door to the room closes at the time you signed up for. You may not be permitted into the room if you are late. There are no refunds or rescheduling in this scenario. Please account for the traffic and plan accordingly.

How do I book a room just for me and my group?
Booking a room can be done online through our website or by calling us over the phone.

Pricing

How much is it?

Our regular price is $27 + Tax
For groups with 10+ people, email us for special rates!

Do you accept cash?

When paying on arrival, we do accept cash payments.

Do you sell gift certificates?

Yes we do! You can purchase gift cards, here

Arriving

How do I get to The Box?

a. Our address is
6604 East W.T. Harris Blvd Ste E Charlotte NC 28215

b. We are located in the Hickory Grove Business Park, 0.5 miles down from the N. Sharon Amity and East W.T. Harris Blvd intersection. Make a right after the white apartments. After turning into the business park keep right as we are the first building on the right side.

**If you’ve turned into LifeStorage then you’ve gone too far. Turn out of Lifestorage back on to East W.T. Harris Blvd and make the next possible U-Turn. Afterwards make another U-Turn at E. Robinson Church Rd. Make the second right after the white apartments.

Where do I park?

Parking is available in front of the business front door, additional parking is available in the back as well as the sides in the business park.

Do you serve or allow alcohol at The Box?

The consumption of alcohol on our premises is strictly prohibited, and service will be denied to anyone noticeably intoxicated and will not be entitled to a refund.

What happens if there is bad weather?

We value the safety of our customers and our staff. In the event of unsafe driving conditions in Charlotte, The Box will close our facility and notify you. If The Box is closed, all reservations will be rescheduled and rescheduling fees will be waived. If you can not make it to our facility due to unsafe driving conditions in your area, please call us ahead of time to reschedule your reservation. While there are no refunds, you will have up to 60 days from the date of your original reservation to redeem.

Tips

Attire

You should wear comfortable clothing and footwear.

Spread Out

Unless otherwise stated, everything is pretty much game when it comes to escape rooms. 

Think Outside the Box

This one sounds obvious, but make sure you think of every possible way to solve a puzzle before moving on.

Don't Overcomplicate Things

At the same time, make sure not to overthink simple problems.

Communication

Make sure you communicate with the rest of your team, often time clues to puzzles can be looked over when one person finds it but not the rest of the group.

Stick To Your Strengths

More likely than not, some people on your team are better at searching while others are better at making analytical connections. So make sure everyone sticks to their strengths when it comes to trying to beat the room.

Breathe

When you’re stuck on a puzzle, the best thing you can do is have a level head — impatience usually leads to rushing things and skipping over crucial steps.

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

The Box Escape Room Experience is a one of a kind fully immersive experience. Do you have what it takes to escape? 

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